Bridal Terms & Conditions
As each bridal is a unique couture creation tailor-made for our clients we have a no refund policy. Bridals once purchased may not be returned or exchanged.
All HIC customers who buy/purchase HIC products are subject to the policy contained in the provisions therein;
a) As each bridal is a unique couture creation tailor-made for our clients we have a no refund policy. Bridals once purchased may not be returned or exchanged.
b) An advance payment of 50% of the total sale value must be paid when placing an order with our bridal consultant, without this your order will not be forwarded to production.
c) If an order placed is transferred to our studio and not picked up within 14 days of completion, with the remaining balance due paid in full, we withhold the right to keep the advance payment and sell the bridal piece.
d) An order placed, this provision excludes fast track orders, must be cancelled within 48 hours to avail a refund. If this is not done and production has started working on your piece HIC withholds the right to retain 25% of the total amount against that order. This total amount refers to the total sale value of the item purchased.
e) Once your order has been forwarded to production and framework has begun, order cancellation will result in the retention of the complete advance amount paid. This total advance amount refers to the sum paid when booking an order with one of our bridal consultants.
f) Any design alteration requests must be made within a week of placing the order. No requests will be entertained after this one-week period. The customer must be physically present to make the changes and sign the order form again.